I've never had a problem with 16-Bit.
Ture his prices are high but i've never had a problem with his service.
I bought a duo-r from him once it was "busted but i had np getting a refund from him.
Btw i've met, him at the last anime convention to went to wich was the otakon.
The way i see it if ya don't like... what he charges then 'try some body else on used video games.
Still glad to hear you got it sorted out with him.