Thanks for the kind words from everyone here who has dealt with my company and myself (OSG). Considering how big North America is, and here we have two completely unsolicited positives about our service and practices. I'm honoured.
We work very hard to earn those opinions.
OSG services more than just NEC consoles. We service virtually all game consoles, and as a result, do not have a single focus. That means that those techs that mod only NEO GEO's, or mod or repair only NEC consoles have more experience with those consoles. The lion's share of OSG's revenue is from the local repair of an endless parade of NGC, PS2's, PSP,s, Xboxes, and Xbox360's. We also service iPods. All service comes with 90 day warrantees.
As far as NEC consoles go, we have in stock parts for DUO's, DUO-RX's, and TG16 consoles. We have had success repairing most every DUO that is submitted to us. We have also successfully repaired a number of TE's, but have very limited TE parts in stock. TurboCD units (CDROM2) are very hard to repair, and we have virtually no spare parts on hand for those systems.
In my opinion, as the owner of OSG, and OSG's main tech, Dean (D-Lite) is by far the most knowledgeable about NEC consoles. When I hit a snag, Dean is the first one I would contact. Dean and I have obtained difficult to source parts together in the past, and I would not hesitate to partner with him again in the future, if the need arose.
We've been VERY busy with modern system repairs as of late, and it's modern system repairs that pay the bills. This has slowed down our classic system service a bit, but we are working on addressing this in the coming months. Fact of the matter is, some classic system mods and repairs are impossible to make a business case for. As OSG grows, dealing with these problems will likely be our biggest challenge.
thewestexit has systems here right now, that I plan to have evaluated within the week. agrangers DUO is fixed, modded, and awaiting his response so we can return ship it. BTW, Andy's DUO sound fix was not fixed by the outlined repair in this forum. In our experience, about one in 5 DUO's audio failures can be repaired by following the instructions in this forum. It is that experience with multiple DUO's and different failures, that makes us able to do what we do, to give you value for your money.
We offer mail order service. ALL services are performed in Edmonton, Alberta Canada, where OSG is based. For those of you who that is not local, I'm sorry, but I have to be somewhere.
Those who find OSG local sometimes complain that OSG is not next door to them, so I guess you can't please everybody.
Estimates are free. Shipping is not. Every effort is made to get you excellent reliability, and good value. I'm a gamer and collector myself, so I understand. OSG's focus is on quality, service and reliability.
If you are wondering if OSG can beat the cost of you DIY'ing your project, well, if you have to ask that question, you may not have the brain cells to tackle a DIY job.
If your time has value to you, and you value quality service, that stands behind it's work, then OSG is an option you should consider. If a repair that costs less than half of replacement, and boast new parts installed, and a 90 day warranty which we've been known to honour outside the 90 day period, appeals to you, consider OSG.
I plan to offer services for classic systems as long as OSG exists. Thanks again for the kind words.
Topic: oldschoolgamer.ca "Is their work any good?" (Read 445 times)
