I'm pretty sure it was hitjapan who sent me a Neo Geo CD that was covered in grease, reaked of smoke like it had been in a house fire and had a weak laser that died out altogether within a week. When I told them about it, they offered a refund if I paid to ship it back to Japan, which would basically cancel out the refund. If they'd shipped me a decent condition game that was either not tested or barely tested, it would be one thing to insist that I ship it back. But the person who packed this thing knew full well that it was all greazy and super stanky and shipped it out like that on purpose. They listed it as a "discount" item, because there was a tiny chip off of the outer shell at a controller port. Basically it was a scam item listing from the get-go.