So far the city's new "Smart Card" public transit system... "Presto".
Where to start...
1) You can put money/monthly pass on the card online! It might take 24 to 48 hours for the funds to become available... Oh, but that's not all, you need to zap the card on the bus within 30 days after those 24-48 hours in order to actually transfer that cash on the card. In the mean time, there is NO record of that purchase aside from some e-mails.
2) If you're not using a monthly pass, you need to squint to see the tiny text that says how much is left on the card or how much time you have left on your "transfer".
3) If there is ever a problem and you need a refund, it can take months before you actually get anywhere. Not to mention they have one of the worst automated phone systems I ever had to navigate. You can't skip long messages and are forced to listen to these innane long announcements saying to go to the website, set up automatic payments (fat chance!), it can take 24 to 48 hours for payments to go through, etc. After spending a good 15 minutes navigating somewhere, you can't go back to the previous menu if you make a wrong selection (or heaven forbid want to do something totally INSANE like check your balance *AND* report an issue with said balance)... but you can check your balance twice, I think. You need to hang up, and spend another 15 minutes.
