So...

[Kitsunexus]

...I'm going into Day 1 of my training as an employee of T-mobile, more specifically a Customer Care representative working in prepaid activations.


Wish me luck. 

[Michael Helgeson]

Good luck. Make money,buy a MVS with it and start getting Neo games. Only a Baldwin can afford AES.

[Turbo D]

Good luck kitsune  I hope you do well.

[SuperDeadite]

Customer Care phone support? I myself worked in a similer job (buiness software tech support) for about 4 months after college.  Its not the worst job in the world, but as you will soon find out, people are stupid.  People that call customer support usually have an IQ of about 2, and are often pissed off for no real reason.  However being in activations, you shouldn't have it too rough.

Something to always remember is that the customer is totally wrong about 99.99999% of the time.  No matter what they say never take it personally or your stress level will reach the planet Jupitor.  It can be a rewarding job though if its your thing.  Good Luck!

[nat]

People that call customer support usually have an IQ of about 2, and are often pissed off for no real reason. 

Funny, as someone who has to call customer support occasionally, I usually find it to be the complete opposite.

I can count the good experiences I've had with customer support (for any company) on one hand. One in particular sticks out in my mind, it was with Verizon, and I was so pleased with the support I received from this guy that I called his boss and told him to get this guy a raise. If you looked up "Customer Support" in the dictionary this guy's face should have been on the page.

Typically customer support people are brainless lunks (and this is not meant as an insult to you or Kitsunexus) that talk you in circles and only succeed in making the customer angry. "I'm sorry sir, there's nothing I can do." "I'm sorry sir, I can't give you that information over the phone." "I'm sorry sir, that is not our policy." 99.999999999999999% percent of the time they know nothing about anything, have to "go ask" someone and leave you on hold for 20 minutes. When they get back they deliver one of the lines I quoted above. When you try to get more information from them, as in, perhaps, WHY they can't help you they pick one of the other two lines they didn't use and use that instead. It's like, you put me on hold for 20 f*cking minutes just to tell me you can't help me?

I'm fairly sure my IQ is quite a bit higher than 2, but you'd have a hard time convincing me the same is true of them.

EDIT: And is it just me, or are all Customer Support phone centers located in Texas? Regardless of the company, I'll be damned if when I call customer support the person on the other end doesn't have a southern drawl. Every f*cking time. In fact, I always place bets with myself (or anyone else in the room at the time) on whether or not they will sound like the Dukes of Hazard.

[termis]

I worked in a call center as one of my first "real jobs" that paid the bill.  It's okay money for what you do.  So, good luck -

I can't comment on majority of call centers in the South.  But what I can say is that tons of places seem to outsource their customer care to India these days.  Though I have nothing against the Indians themselves, it's not uncommon that one of us can't quite understand each other 100% of the times.  That's pretty damn annoying.

[Turbo D]

And is it just me, or are all Customer Support phone centers located in Texas? Regardless of the company, I'll be damned if when I call customer support the person on the other end doesn't have southern drawl. Every f*cking time. In fact, I always place bets with myself (or anyone else in the room at the time) on whether or not they will sound like the Dukes of Hazard.

Doesn't Kitsune live in Texas?

[nat]

And is it just me, or are all Customer Support phone centers located in Texas? Regardless of the company, I'll be damned if when I call customer support the person on the other end doesn't have southern drawl. Every f*cking time. In fact, I always place bets with myself (or anyone else in the room at the time) on whether or not they will sound like the Dukes of Hazard.

Doesn't Kitsune live in Texas?

Oh, you've got to be kidding. That's just SO f*cking perfect.

[Joe Redifer]

Good luck.  Welcome to the real world of J.O.B.s.

[Necromancer]

Good luck with the new job.  Get used to asking people "So, did you turn it on before attempting to make a call?" and the inevitable response of "Huh?  How do I do that?".

[Kitsunexus]

Actually, this is going to be FUN. My coworkers and my trainer are AWESOME, this is going to be so EASY and I'm going to be making good money. I don't care if the people are stupid, I treat them like anybody else, that's my job.

For those of you who think we are just spitting out random crap, we have this awesome software called Streamline, which lets us get the correct solution to problems FAST.


And yeah, I live in Texas. My accent is a WHOLE HELL of a lot less than others though, and honestly, would you rather deal with Texas support, or Indian support?

Thanks you guys, you are the best. ^_^

[nat]

For those of you who think we are just spitting out random crap, we have this awesome software called Streamline, which lets us get the correct solution to problems FAST.

Cool, you said you're working for T-Mobile, right? I use T-Mobile. NExt time I call customer support I'll ask for you.

And yeah, I live in Texas. My accent is a WHOLE HELL of a lot less than others though, and honestly, would you rather deal with Texas support, or Indian support?

I didn't mean it was a negative thing-- I just think it's interesting that all companies choose to base their customer support centers out of Texas. I still think it's so funny that you live in Texas and are doing this (I had no idea you lived there)-- it just falls into place so well with the idea I have in my head of customer support centers.

[FM-77]

Cool dood. I used to work with that sorta stuff. It was fun. The co-workers were phuggin awesome. The boss and higher-ups were arrogant scumbags, but I guess most people like that are.

[offsidewing]

I have Verizon and Cingular.  But I'll be sure to call Kitsu and bitch about my service anyways...

[Mobius]

And yeah, I live in Texas. My accent is a WHOLE HELL of a lot less than others though, and honestly, would you rather deal with Texas support, or Indian support?

The worst is when they try to train the Indian support people to have southern American accents.