Recent issues aside, since I wasn't directly involved, I have to say Steve has been very good to me outside of just purchases.
Back a few years when TZD was still going strong, I ordered something (can't remember what now...) and got to talking to Steve about the state of Turbo stuff and we somehow got around to talking about remaining Turbo Express stock he had, which at the time was quite substantial. But, he told me that he was getting worried about the stock since he was finding increasing amounts of the units were suffering from dead sound problems. He knew I was into the modding scene with PCE/Turbo stuff and asked me if I had any idea what the problem was. So he sent me two NOS Expresses that had the sound issue and that was when I found the capacitor problem and fix. At the time, Steve was sitting on roughly 70-80 dead units and if you do a quick amount of math, that's a lot of potentially lost cash. The fix was simple and dirt-ass cheap so I told him he could compensate me with some games and cover shipping.
Now you can say I saved the man upwards of $10,000-20,000 on those systems and he owed me a lot more. Well, in addition to those games, he let me keep and sell the initial systems I worked on, so that's pretty sweet, and then in some of the follow up systems I did he sent me some seriously cool/rare swag that only a distributor could get. Some hats, shirts, a new Kisado, some other odds and ends, and then the coolest of all a prototype HuCard slot to PC connector cable.
So I have to say in dealing with Steve personally for several years and through our dealings on this stuff, he was very cool to me and I appreciate it. Yes, I provided him a valuable service on this stuff, but he was more generous than he had to be and was always good to talk to about the Turbo scene. I think most of the problems we've seen as of late are a result of the death spiral TZD and it's parent company American Pie have been in. Watching your business crap itself can make you sloppy, but that's not an excuse, just a probable cause. God knows I'm not perfect but as long as things get worked out in the end I think it's forgivable.