Complaint process for items not received from Redfrog/aka TZD:
MY message:
Looks like I do need to contact you again after all sadly enough.The Philosoma item did arrive,but this one and Sol Divide PS1 CIB NICE Playstation L@@K! (370009736457)have not as of today.TZD nonsense put aside,this issue needs to be resolved. It has been plenty of time for them to have arrived. I will open a claim with paypal probably this weekend if they do not arrive by Fri-Sat. You don't have long to get the problem resolved,but regardless of our past communications,this is your chance to fix a situation related to a actual ebay purchase from you.
Redfrog reply:
It's hard to really want to communicate with someone so frustrated with our items. YOu stated that we did not have these items in stock on these forums, when the issue is we use a system that uses UPCs to expedite listings, and vintage Japanese games do not have this option.
I will check on this tomorrow, but you are definitely not coming across directly on any of these items. If there was an issue with these not being combined, I would fix it, but again, to berate and complain and accuse without coming to us is not a nice thing by any means.
MY reply:
The Japanese one that you say you could not scan,Philosoma,is the one that arrived.It is the one that you required me to pay for separately.If all 3 were in stock at the same store you could have shipped all 3 together,right? I did contact you on its issue multiple times also,the whole shipping issue in fact,everything,and the response you gave were justifications for why you could charge so much for shipping,and after awhile admitted that Philosoma was going to have to be shipped separately due to not being in your stores stock or something along those lines. The 2 US released titles have not as of yet arrived.They were paid for on Jan 3rd. If you say you shipped them,and really did then its a safe bet by now they are lost in the mail if you shipped them out close to when I paid. If you did not ship them then its prob best to just refund me for them plus the amount I paid to have them shipped.Anyway,I saved the prior replies over it incase Id need them for paypal or otherwise.
Redfrog reply:
We don't have separate stores. Just separate listings on vintage and regular items.
I'll check on the tracking to see where these are at. If there were paid through the checkout system, they should have been sent out a day later (unless it is a Friday or Sat), if not, I will refund you.
MY reply:
As I said,I made prior request to get a better shipping rate,and thats how I found out you were shipping the Japanese Philsoma game separately among other things.I explained how I did not even see the way overcharged combined shipping rates policy you had because the vast majority of items you had that I bid on were Japanese imports,and you did not list the policy on those auctions. The 2 US titles I bid on,I bid on those last,and assumed the policy would be the same as the Japanese ones,a fair one. I never bothered to scroll down on those,I assumed you would have offered a fair combined shipping total,and shipped all items together at once. You refused to make good on the issue then,so its kinda late to fix it now as far as that goes. My only concern now is that 2 of the 3 items have not arrived. The only reason it is even on my mind right now is because of the TZD thing,so in a sad sort of way its all related now,since you as Redfrog now claim to be TZD also.
Redfrog reply:
TZD has nothing to do with any of these transactions.
I don't have any record of you asking me for these discounts. We just let someone go recently, so he may have been doing the customer service, but what I can do tomorrow is find out the status of the two items, and give you a refund on the double shipping costs once I check on the tracking.
MY reply:
That is fine,but I saved all of them incase I would need them in the future,as after the items arrived I was going to scan the packing off and send the pics to paypal anyway and report you for unfair shipping cost.If your company did indeed send them,then they may have been lost in the mail or mis-delivered which sometimes happens,def has happened to me before as both a buyer and seller. Too bad too because Sol-Divide is a favorite of mine,and Zero Divide had Phalanx hidden on it.If you shipped them,they are either lost,stolen,or mis delivered.I paid for insurance,so you should have insured them for any of the above just incase. Due to this do not refund half the shipping yet if that is your intention. If they do not arrive by this weekend I would rather have it all refunded at once and will be opening a claim with paypal for that.Due to this it will prob be best for you to file a claim with USPS if that is what you used. Your company stated they would be shipped by First Class.
Redfrog reply:
YOu really are making a big deal out of this. Report us for unfair shipping practices? It's not like I am saying you won't get a refund, but you are extrememly adamant about not cooperating for some reason. You'll get your tracking tomorrow as stated or a refund on those two items.
MY reply:
I saved the original responses due to the manner and how uncooperative they were towards me and uncaring of the situation they came off as,and the fact of how much I wa shaving to pay to ship the games.It came in handy in past cases where a seller has over charged me quite a bit,as I was able to recoup in a paypal claim after providing proof of wrong doing.I figured you shipped the 2 items out close to the same time as the Philosoma game because a email from you via ebay stated they would be since they could not be shipped at the same time. You should find out what you can.I was going to give it until Friday or Saturday,but either way Id say its either lost,stolen or mis delivered.I get others mail here alot,so USPS isn't too great.I have already had to make a complaint about these kinda issues to my local post office.Im sure you shipped them if you say you did,but I have a feeling youll have to file a claim.Due to probs like that I usually track & pick up stuff at the post office.
Redfrogs reply:
Don't know what to tell you on this one. Both packages were shipped and delivered Priority Mail back in January to your address listed.
9101010521297685917411
9101010521297685454930
www.usps.comWe did our part and shipped both packages Priority and were shown delivered to your address.
MY reply:
Ok,well the Philosoma arrived,but the other didn't,so you are going to need to file a claim with USPS then since you claim you insured it,as thats also your part to do since it wasn't delivered to me.Insurance covers both loss and damage. Also,the tracking numbers don't actually state being delivered to my address,just my general area.I def didn't sign for it or anything,nor did anyone else here. Most likely it was delivered elsewhere. Just thought Id point that out. Let me know when you do,as I think I will have to make a statement for you for your claim that it did not arrive. I double checked my pile of stuff here,it never arrived,to MY house at least. I will get started on a paypal claim here sometime this week when I get time to fumble with it.Till then,like I said,you are going to need to file a claim with USPS if you care to recoup the money from them.
Redfrogs reply:
You can go ahead and file a claim if you wish, but PayPal will find in our favor. In Tracking, as long as it is listed as being delivered to your zip code, that is all we need, and all PayPal needs.
To be quite frank, according to your definition, anyone can say they did not receive a package, but we shipped them both with delivery confirmation to you via Priority Mail, and you still complained about shipping costs for some reason, and they are both shown as being delivered, so I can't really do much on my end, and PayPal will not either because it shows it was delivered to your address and zip code.
MY reply:
Thats where your sorely wrong. Your confirmation number only shows being delivered to my area,not my home,and I paid for insurance to cover loss and damage. It was not delivered to me,that is considered loss. Its up to you to file a claim with USPS. I'm not stupid,I have been through this before,and paypal has always sided with me.I have always been refunded. I am offering to at least make the statement for you for your USPS claim,be thankful I am even willing to do that.You want to be a continuing dick about it,then I will continue to post your messages about it on the TZD thread,that way everyone can see you are more then willing to charge for insurance,but not willing to actually back it up incase of loss or damage,along with overcharged shipping. I honestly don't think you want that image associated with your new company purchase. Use some common sense. If I was in it to lie for the quick buck,I would have jumped at your offer to partially refund me on the shipping,but I didn't.
AND:
I will also be sure to forward all messages sent by you to paypal with headers. This will also show that you were prior giving me hassles and way overcharging on shipping,at one point willing to make good to fix it,then backing out completely,and charging people for insurance,but not actually being willing to back it up if the item is lost due to your grudge. I'm sure paypal is going to side with you for sure then. They may even relate your unwillingness to cooperate due to the TZD issues completely,as I will direct them to the ongoing thread. One thing I know for sure is that paypal doesn't tolerate bad sellers,and sellers who charge for insurance and don't make good on it,esp for personal reasons. Your best bet is to issue the refund via Paypal when I do their claim process,and file your claim with USPS,if you really even did insure the package.....
Redfrogs reply:
YOu ever try going to your post office and see if the package is there? PayPal will side with us on this one. I want you to post the tracking numbers I gave you on the website, go ahead. Post this message. Post that you have some type of personal vendetta against anyone and everyone and it clearly shows we shipped, and it was delivered, and you are trying to sabotage our name for some reason. The people that believe you and all the things you say are the ones I feel sorry for, because we clearly did our part, but you feel the need to just try and squeeze anything you can out of everyone. Please, by all means, file the PayPal claim.
MY reply:
Yes,actually I did check with them,they are 4 mins away from my house,all I had to do was call them. Its def not there. I will gladly post the tracking numbers,but as Missa pointed out,you may have got the address wrong,and at anyrate,it was not delivered to my home. This would be a USPS issue,but since I paid for insurance,this is your problem too to deal with,as you have to file a claim with them. Which part of that are you missing??? I highly suggest you make good on this.Incase you missed it,I posted in the thread I get neighbors mail all the time,I will even check my mail box today and post a scan of something if its there and it doesn't belong,before I take it back to the post office. Your going to look like a real ass before its done I'm sad to say.This is something you could easily prevent. If your willing to charge people for insurance,you better back it up and make good on it.
Redfrogs reply:
You're ridiculous. We charge shipping and handling, we sent them both Priority Mail insured with DC. It shows you received them. eBay allows us to charge handling fees. Your argument is really lost here because the items were delivered according to our tracking numbers. You really are obsessed with how people perceive you on this "thread" for some reason. Telling us you will forward eBay and PayPal the thread where you are going off on sellers that don't usually have issues with anyone but yourself? Sad thing is, you are 100% in the wrong on this one from your initial message saying we owed you games since we are TZD, then accusing us of having games we did not have, it's become laughable now to say the least.
MY reply:
I never once said TZD owed "us" games.They do however owe a refund on my friends credit card.They said they couldn't fill the order. I honestly don't think you want to go there since the paypal account used to pay for my items was his,my address is on there because I give him money to pay for items when I am out of town,ect..its easier then using my own account,and you now own and run/lay claim to being TZD. That doesn't look good on any count.No way you can spin that positively.
I want to point out a few things. First. Redfrog starts to offer to be helpful,saying maybe my initial complaints were ignored and replied to rudely due to a ex-employee they had to let go or whatever... passing the buck onto the mysterious employee that got fired excuse....
Another thing. I was reluctant to accept the partial refund,I don't want a quick buck in this matter,I wanted the games to arrive,or to be refunded in full by this weekend due to the ethics of the situation,and possibly a apology would have been a added bonus.I want them to make good on the deal. I made this clear before the seller provided tracking. If nothing else they can honor the paypal claim and refund it instead of having to have Paypal force it on them.
If I was making up bull shit and just wanted money itself,Id have simply jumped on the half back on shipping they charged me,which they magically stopped offering once they tracked the package and stated it arrived to me.Now they have reverted to the original attitude that they claim a ex employee used and had,saying the extra on the shipping covers handling,and also now stating instead of using First Class,they used Priority Mail insured.
There wouldn't be much difference there either way price wise,and the items weighed next to nothing,2 PS1 games for christ sake.They have yet to provide a scan showing they used Priority Mail to me on it,and sent it to my actual address. No shipping info was done via paypal either...We always get updates when a shipper ships and pays for shipping via paypal.
The package didn't arrive,the tracking is useless,as it only states a item was delivered in my general area. The Philosoma one did,but the other 2 did not. IF the tracking number provided is even related to a item going to my own address then it was delivered to someone else's home,or lost,or stolen. I paid for insurance,and insurance by USPS covers all of this.
It is also feasible since this seller sells so much that they have shipped other items to my area,as Jacksonville has a airbase,and the population is quite large here. I'm not the only one here in Jacksonville who plays games,or uses ebay,thats a given.Id be naive to think otherwise. Because of this is and how Redfrog is such a dick it leads me to believe they could be providing another's delivery confirmation number also.A different customer in the area. That option is left open to speculation as is the possibility they did ship,but without insurance.
That could be why they are now being uncooperative on the issue and reluctant to agree to file with USPS. They clearly know USPS insurance covers loss,stolen,and damaged goods.
As I promised Redfrog,I am posting scans of my mail today. Someone else's arrived again,from house 1609. As I said,this happens alot. I scanned this off and dropped it back in the mail slot. For the next couple of weeks I will do so to prove that point. If by chance they honestly did ship to me,then it is their job to file a claim with USPS. If any of my neighbors got this package,I would never get it. I don't keep in touch with my neighbors,we do not get along actively,and I am not going door to door to track down 2 PS1 games that should be insured against this sorta thing.
Redfrog changes their story alot. Its also clear from every reply that they are all coming from one person,not any ex employees. All the manners and styles are the same. Considering how crappy they are acting,and how Philosoma was shipped (the one item that did arrive) ,I highly recommend no one does business with them unless they really want to risk items not arrived or arriving damaged from poor packing. My issues are the same as others from reading their feedback,so it seems when problems do arise,Redfrog doesn't really make good to fix them. The only customers they cater to/treat well, are ones who do not complain if something goes wrong.
