For anyone who is still waiting for their system/games/mod work from Dean/D-lite

[Michael Helgeson]

Ceti informed me today its been  a very long time (weeks) coming now since he has sent Dean his Duo and has got no reply from him to emails sent about when it will be done. There gets to be  a point where too long is simply too much by any standard. I understand the guy is busy,he has kids and  a wife and work,but from that point of view (Im a single father of two myself) I also understand you have to know your limit on what you can and cant do for someone,and be able to let them know or refuse work if you cant do it in a reasonable amount of time. Once you get past the point of 2 weeks its simply just too long a time. Once you get past those 2 weeks and you don't reply to emails,it becomes a worry to the person who sent the hardware in,or sent the money,ect...

This subject involving Dean has come up before because awhile back there was  a couple members who sent him hardware and had been waiting way too long to get a reply from him. Dean finally replied back here,but I feel it was mostly due to the subject being made public. We all like the guy,and I think that is what make it worse. Someone may be afraid to express a concern against him for fear others will get angry at them. You have to move past that feeling. This applies to not just Dean,but anyone here. If you have sent someone money or  a system to be modded,ect,and they don't reply to any emails weeks on end,and the work isn't finished after  a couple of weeks,then there is  a problem. Its a simple as that. Dean may be busy with his personal life,but his personal life is not the problem of the person paying him for  a service,or for a item.

If all you have as a method for contacting him is a email he doesn't answer back on,and a po box where you send the stuff,then you worry even more. You have no real way of reaching the person. As for Dean I have been told he has not been posting on the neo forums in a long while also,so its not like you can reach him there either. due to all this I think its time his contact info be posted,and I think if there are others besides Ceti they should post their issue here so it can be on record and try to resolve it with Dean directly with his home address/number to call if he is not reply to emails anymore.

[Addresses removed]

This should not be necessary,but the trust has been broken once you cant get a reply from the person and its been going on for weeks on end. There are others here now offering the mod services,so if its a matter that Dean cant do it anymore due to time restraints then he can easily send the systems to someone else,Nat,ect.. to finish the job. Its the respectable thing to do then to just duck everyone until he can get around to it. Shouldn't have to be like that,but I think Dean has bitten off more then he can chew simply and these kinda issues need to be taken care of.

[Dragon Warrior Jasen]

You know, back in January I had him do my TG16 and it took a while as well. He was pretty hard to get a hold of at times.

His work though, was FANTASTIC.

[ceti alpha]

Ah! You must have been one of the orders Dean was talking about. I sent mine out in January as well. Good to know that he's at least knockin' through them. 

Just out of curiosity when did you get your TG back? I'm just more concerned with knowing a rough time of arrival than having my Duo on my doorstep tomorrow.

[SignOfZeta]

I don't think waiting two weeks for work to be done is bad at all. Not even slightly. Try sending your stuff to Sony, Nintendo, etc. It takes several months and usually all they do in that time is grab a refirb off the shelf and mail that to you. I recently had an air ratchet serviced by Matco and it took two months to come back. I've heard of people waiting for 6 months from Snap On.

I also don't think waiting two weeks for an email is bad. Maybe slightly.

...however...the truth is that from Dean's history I'd say two weeks isn't worst case scenario. I seem to remember people waiting much much longer than that for stuff.

Personally I'm patient with this guy though since he's worth the wait. I do my own mods but his game sales are absolutely the best in the US, and I'll be bummed when he runs out of stock because we'll never seen these prices/quantity again.

[Michael Helgeson]

I agree,2 weeks is not bad,but after that there tends to be  a problem. None of us here are Sony,Nintendo,ect,we need to be on a more personal level then that. I have also never heard of that kind of wait time from Nintendo or Sony... Maybe  a month at the most. Nintendos turn around for repairing or replacing Wiis after that one update messup was pretty quick,about 2-3 weeks.

Anyway, if we cant be on a personal level then with fellow members doing repairs or mods then we might as well send our stuff to normal repair shops,ect.. then someone we cant even contact after a certain amount of time goes by and said work isn't finished. We would be just as well off and at least know where the drop off point was and have someone liable to go after if said item isn't returned.

Deans sales with me have been top notch. I don't really think the sales are the problem. I think the main thing is hes taking too many repair/mod orders in,and he cant fill them in a timely manner,and his communication/response times just suck completely and make people worry too much. He simply shouldn't take in more work then he can handle.
Its rough being the person on the waiting end,going weeks/months without their system,and not any replies about when it will be done.

[Sinistron]

I think ceti's actually waited over three months- its the e-mail reply he's been waiting two weeks for.

[Michael Helgeson]

Yea,and waiting longer then 2 weeks for the mods/repairs is bad enough,when you get into months,3 months,thats simply too long. I know Deans been by here today (Last Active:Today at 09:43:27 PM),so he needs to take time out and contact our members here who are waiting on stuff and get it figured out that he can either finish the work,or send the stuff to Nat,ect.. to finish the job or send the stuff back to the customer if they want,including Ceti.

[Hobo Xiphas]

This D-Lite fellow seems like a busy person. 

[Keranu]

It's one thing to not ship packages for so long, but another thing to not respond to emails.

[Michael Helgeson]

It's one thing to not ship packages for so long, but another thing to not respond to emails.

Exactly,and its not like hes doing it for free. Hes being paid,good timely communication simply a good part of customer service also. I understand,Dean gets caught up in family,work,but its still not fair for the customer if they are put on the back burner for so long.
Like I said,I think he has just way too much on his plate then he can handle.

[nodtveidt]

Dean's got a pretty complicated life. It's no surprise that he isn't able to respond to people in a timely manner. I'm not justifying what's going on, just giving y'all the heads-up. He's dealing with problems beyond what most of us would ever have to deal with. I'm not at liberty to discuss the details, but just know that it's not a lack of desire to do the work in a timely manner and keep in touch with his clients; it's issues beyond his control. He's just a single person after all, and like the rest of us, is a real human with real issues and problems in his life.

[Michael Helgeson]

I can see that,I'm a single parent of two myself,helping my kids overcome a very very complicated abusive situation with my ex wife that my kids are seeing a counselor for still,but understanding that and the other situations in my life I know he needs to set a limit on the amount of work he takes in. I realized this a long while back myself and slowed down on all sorts of things/projects due to it.

No matter what is going on in your personal life,if you have peoples money and stuff,you have to make contact with them and get things sorted out one way or another.. No one can be understanding of any situation going on if no one ever gets a email reply. And there is no shame in simply saying things have come up and that the person cant do the job. If thats the case Dean,ect.. can simply refund the person and send the system back,ect. to be sent elsewhere.

[Necromancer]

Dean's got a pretty complicated life. It's no surprise that he isn't able to respond to people in a timely manner. I'm not justifying what's going on, just giving y'all the heads-up. He's dealing with problems beyond what most of us would ever have to deal with. I'm not at liberty to discuss the details, but just know that it's not a lack of desire to do the work in a timely manner and keep in touch with his clients; it's issues beyond his control. He's just a single person after all, and like the rest of us, is a real human with real issues and problems in his life.

If he's got time to log in here (as he did yesterday), then he can make time to respond to those that have sent him money for pending services.  If that's asking too much, then throw in the frickin' towel, take care of life, and come back later when everything is under control.

[Michael Helgeson]

Any news yet Ceti???

[Joe Redifer]

I agree with necro.  You shouldn't offer services you can't fulfill.  Not only is that bad business, I'd say that's outright fraud.