Risingstuff.com

[japanesepeso]

And this is semi-offtopic, but what part of "hey man can you get these for me" / special orders translates to "hey stock this for some other dickhead to buy".  If I asked for it it means I want it.  It doesn't mean I want you to order it and put it on your site.      Nothing of that nature was mentioned, and it certainly isn't implied.  That just sounds like you're using gamers/importers to diversify your stock.   I don't like it.

Request Rules: http://www.risingstuff.com/forums/viewforum.php?f=25

Your adaptors never showed up here. Nothing I could do about that. But fortunately for you, there's a wealth of other people selling them for more.

[Arkhan]

Nothing I could do about that.

Contacting me would have been a great start.  I shouldn't have to poke and prod for months and then find the info out second hand from someone else.  If you could tell that person (who isn't even the customer in question), you should have been able to tell me.

Also, the rest of the order wasn't a request.  It was stuff you had IN STOCK that I was buying all at the time because of a winter sale you had going on.  We were going to wait to pay until the adapters came in.  You broke your own rules for requests so why even paste the rules?  You let me request it in the shoutbox on the forum, and then said "oh yeah ill let you know when they get here" etc. etc.  then you weren't heard from for a long ass time, and my inquiries weren't either.  It's funny the responses are a rollin' in now that shits exploding on a different forum.

You screwed the pooch on this one, and because of the e-mail I just read from you, I won't buy anything from your store again.  The only person you have to blame for this is yourself.

[nectarsis]

Edit: This will be my last post on the subject. I don't want to see this turn into some unending flamefest.

 

[japanesepeso]

Arkhan asking me to get him stuff is the same subject as PC-Engine Hell? Okay cool.

[Arkhan]

Arkhan asking me to get him stuff is the same subject as PC-Engine Hell? Okay cool.

VVVVVVVVVVVVVV

Arkhan doesn't have an order. He requested we stock some stuff. That's not an order. This is just another example of Mike's crew twisting the truth to fit their own desire to have rising stuff be some mega evil store. This is what I'm tired of and I want it to stop.

I did have an order.  Of stuff you stocked for your WINTER SALE.

It is now September.  9 months later, e-mails related to my order start to get replied to. 

Stop pointing the blame at other people.  Noone else made you fail to communicate with customers about orders and leave them hanging for months going "what is going on here"?

and I would really like to know what part of "I would like to add these 2 adapters to my order" translates into "Stock these in your store for others even though I want to have them"

Pointing the blame instead of ponying up just makes the whole situation look worse for you.  It's unfortunate, especially since Kevin mailed me also, and he seemed more than willing to help straighten the entire order out and make things right.

Is this good cop/bad cop tactics or something? 

[Tatsujin]

And this is why God invented PMs.

[Arkhan]

And this is why God invented PMs.

No.

People need to be aware of this stuff

[Tatsujin]

And this is why God invented PMs.

No.

People need to be aware of this stuff

Everybody is aware of it. It happens every day, everywhere to every time and millions of times.

Does it really matter? Not.

[japanesepeso]

It's not an order if you haven't paid for it. Like our rules say "Obligation starts when money changes hands." Your order for the winter sale, according to my records, was all sent out last December. If that is not the case, this is the first time I have heard about it since there is no written communication indicating so. I'm not sure why you're confusing that order with requests you made two months after?

I'm not pointing blame at you. I'm just saying you can't make any requests for products to be stocked because it's not really worth my time to track stuff down and sell it close to cost for someone who is not appreciative.

Don't get me wrong, I think you're a fine guy Ark. I just want you to understand the rules we have for our store. If they are unacceptable to you, there are many other fine gaming stores on the Internet. I'm sure some of them will even track you down some Dreamcast Broadband Adaptors.

[Arkhan]

It's not an order if you haven't paid for it. Like our rules say "Obligation starts when money changes hands." Your order for the winter sale, according to my records, was all sent out last December. If that is not the case, this is the first time I have heard about it since there is no written communication indicating so. I'm not sure why you're confusing that order with requests you made two months after?

You are completely aware that your records are wrong, right?  You never sent me any of the winter-sale games because we were waiting until the adaptors came in so I could pay for it all including shipping at once.  They never came, I never got notified that they were "lost", I was never contacted about the rest of the order despite a few inquiries, and as a result, you miss out on a fairly big purchase from me.  The lack of communication on your end is not my fault. I tried numerous times to get in touch.  Somehow, another user knew the status of my stuff before I did.  If you didn't get the PMs I sent, or the e-mails, you might want to get that looked at.


and anyways, Why would you spend time telling someone who is irrelevant in the situation instead of the customer in question.  Seems pretty moronic.

You took so damn long not replying to messages that I figured "well jeeez I have extra money now, might as well add in another duo-r and supergrafx for shits and giggles, assuming this order is still happening", but yet again, you take so long dealing with messages regarding these things, that I've lost interest and am leery of sending a single penny your way.  I may not see my stuff for a year or two, if it even gets sent.  God forbid a problem might come up also, because that might take half a year or so to get mentioned to me.

I'd like to know why I am called a preferred customer if you can't even let me know whats going on.  You're just pointing the blame away from yourself instead of taking responsibility for leaving me high and dry for months with no information.  and spare me the "no appreciation" bit.  What am I supposed to appreciate?  You did nothing for me.  You told me they were coming, I passed on a few other opportunities to get the BBA's assuming you would pull through, and then you failed to do so, and failed to let me know that the BBAs were lost-in-transit.   

Am I supposed to appreciate you botching an order and then not telling me about it?  get real.

[nectarsis]

Maybe they should just quit trying to dig out the hole they're in.  Get out while they still have some rep remaining here. Turn tale and run like when they were shut down at DP.  Oh wait that's right anyone that speaks out against them (or other crappy.problems with sellers) are "drama queens." 

[MotherGunner]

Well I guess I should talk about my experience with RisingStuff and why I stopped shopping when I did.

But let me be clear,  this is NOT to be used as ammo to bash on RisingStuff outside of the conversations already taking place.

I started shopping from RS when they first joined PCEngineFX years back and I mainly was interested in custom orders.  My first custom order was outstanding.  I requested some titles with spine cards and I paid a hefty some.   As soon as my custom order went up on RS I paid for it in full not only to show that I was serious, but to establish TRUST with RS.

I do recognize that it can get old and financially risky when people just ask "How much can you get me that for, only to have them do all the leg work, spending gas, time, only to have them turn around and NOT buy" 

No wonder RS isn't willing to do that for many people these days.  That wasn't going to be me.  I was dead serious and I had money.  Also I understood that these guys had to go diving into some stores looking for this stuff (again it was very early in their business).

With the first order satisfied (I even purchased some controllers) and establishing that initial trust of a serious customer, I made a few more requests.   Again, with similar completeness requirements (Spine cards, etc).  This time I was also wanting a second 6 button controller.   After the initial quote, they threw the request on the site and I quickly paid RS and felt great about my purchase.

Well the guys at RS went on Christmas vacation so I didn't hear from them, which is fine, I am patient.   Well, after they got back in office I sent some emails that unfortunately went unanswered.  Again, I was patient, I realized they had a backlog.    In all this time my order didnt change status so I started to get worried.  How fast does it take to ship items I know are in stock?  It was a special order afterall.   RS finally got back to me in Feb (that year, this was a long time ago) saying they never received my order and payment because of a Paypal issue.  Meaning that the special order went through and they got the money, it just didnt appear in their system because I didnt allow paypal to redirect to the RS site thus "completing the order" and creating the invoice.

I was kind of upset but they told me my items would go out.    I then get an email stating that unfortunately the games I had paid for didn't have the spine cards and apologized. That I could wait if I wanted to until they got copies with them.   By now it had been almost three months waiting and I passed up a few good deals so I asked for a refund.   I was upset because they told me they were complete and placed the custom order so I can pay, and I paid FAST.   RS wrote me back saying they really felt bad because of it and refunded my money quickly.   
However to smooth things over they said they would at least send me a free 6 button controller.

I was upset, but if they were going out of their way to even take care of me on a freebie then it showed some level of customer service which made things better.   I provided my address after they asked for it so they can ship the controller free of charge.   It was my intention to keep in touch with them and explore other items instead.  That was the last time I commuicated with them and I never go that free controller.

Had I gotten it, I probably would have kept shopping there for the past few years.   Now, having said that,  I am going to try again.  I realize they were a young store and maybe have had a chance to improve their process since.

Some of you may (and will) disagree but I am not qualified to judge RS solely based on their first-year mistakes.  I always believe people make mistakes (as we are all human) and people deserve second chances.

[blueraven]

I'm certainly not going to buy anything from RS. The complete lack of customer service, unnecessary drama, the bullshit shipping charges ($38 for a PCE? are you insane? How is this a "deal" in any way?), and the obvious bait-and-switch ordering tells me that this business has bad management. And Alex, your empty threat of e-lawyering last month did not go unnoticed, FYI.

There is a legal term; "cure". If an order is messed up, It is the obligation of the seller to "cure" the order to the owners satisfaction. By this, it means compensatory restitution for missing items of the order, compensatory shipping. In some cases, usually at the digression of the owner,  freebies are included to make sure the the customer comes back. (ex. A trucking company only delivers 3 trailerloads of lumber, when the order called for 4, the seller, bound by contract, is legally obligated to provide the 4th load of lumber by the specified time on the contract, or risk being in breach of contract. He ((or she)) must take all necessary actions, at expense of the company, to fulfill the contract. The business owner, in anticipation of breach of contract, then takes a loss to save face, or risks legal discipline at the mercy of the Buyer.)

So japanesepeso, based solely on your actions on this forum, you're not to be trusted. If you were my employee, I would have fired you long ago. You should be groveling at the feet of your customers.

Arkhan, chargeback this toolbag with Paypal, or file a payment dispute with your credit card company. Or did you pay with a Money Order?

[turbogrfxfan]

 

[Arkhan]

Arkhan, chargeback this toolbag with Paypal, or file a payment dispute with your credit card company. Or did you pay with a Money Order?

I'm not that stupid.  I didn't pay.  We were waiting to finalize payment pending the arrival of the extra items.  That's the funny part TBH.  No contact was ever made again, my shit was never replied to...the things that were needed to be done on the RisingStuff end, were never taken care of.   Thats my fault apparently.   

but, but, BUT, records indicate all the items I ordered, were shipped.

To who?  I sure didn't pay.  So my order got shipped somewhere lol.   So the store is out some items, out a payment, and out a customer now.   Solid.

Its an unorganized setup.  The lack of follow up on customer stuff is the big problem.  if youre going to run an import shop, you have to be on top of your game at all times.  No f*cking around.