Serve's 'em right, I say. I've had nothing but bad luck with this chain since they fired all their best people a few years back to save a couple of bucks. I even complained to the district manager once, I was so ticked off. Went in to buy a TV, and this zitty jackass kid who was running the department (which I was the only person in) talked to his girl on the phone for ten minutes before coming over. When I asked him the difference between two TVs, he just shrugged, said 'I dunno', and walked off. Lots of stuff like that. I defected to Best Buy when it moved into town.
Just goes to show you that you don't skimp on quality help in ANY customer service business. That's what kills them. Bust Buy, while still a chain, has much friendlier, more knowledgeable people, on average.