Great! If he offered to pay for repairs then I'd make a list of expenses and send it to him asap. Hope that works out
I can take some photos tomorrow if you need, but I'll try and run through what you should do here.
- Place your Duo R upside down on a soft surface and remove the torx security screws.
- Flip the Duo back over, so it's right side up now, and carefully
start to lift the top half off the bottom half. I say
start to, because on the cd-rom side of the system there is a small wire that attaches the top and bottom halves. So, as you lift the top half off, locate that wire and be careful that it doesn't get damaged. You won't be able to totally separate the two halves because of the wire, but that's fine. The wire is long enough that you can just prop the top half up with something while you look around the inside.
- Locate the cd-rom/laser area. You'll find a large piece of off white plastic covering a large portion of it. Look along the bottom of this off white plastic piece and locate the small clips that hold it in place. Gently pull this plastic piece straight up (while gently freeing those clips if need be). Set the plastic piece aside.
- You'll now be able to see the laser in full view. Locate the two black philips head screwdriver ports at the right hand edge of the two metal rails that the laser is attached to. Turn the philips head ports to open them.
- Once you have the philips head ports turned and opened, you can
gently pull the two metal rails up (and the laser will come up too).
- Gently move the laser on the two rails so that it is in the center. As you reposition the laser/two metal rails back down into position, make certain you look at the small plastic gears just above the laser and line up them.
- Close the two black philips head ports.
- Click the off white plastic housing back into place. Make sure it's clicked down all the way.
- Put the lid back on and reinstall the torx screws.
While you have the unit open, look at that small wire that holds the top and bottom halves of the case together. Follow the wire to where it is connected on both halves and inspect that everything looks ok. This button/wire is what registers if the "disc tray is open". So I'd imagine it could be stuck, have some dirt in it, etc. Try to clean it if it looks dirty. Gently move it around and see if it seems to function properly. You can remove the small philips head screw that holds the wire to the top half if need be. Just be careful as that small piece of plastic is some what fragile.
That sounds like a lot of things to do, but it's really not. Let me know if you need pictures to help.