There used to be a great site called "boycottbuyrite" or something like that. The kid was totally screwed by BuyRite so he documented everything, drove 2 hours to visit the brick-n-mortar store, taped his conversation (which wasn't too productive) and put everything on the site. Plus, tons of folks added their own tesimonials. EDIT: found an archive of it:
http://web.archive.org/web/20030703054011/http://www.boycottbuyritegames.com/I got broken cases from them, scuffed CDs, and slow service... but never totally scammed. My brother, however, was totally scammed out of at least $120.
We only ordered from them 2-3 times, thankfully. THEY PROMISED THE WORLD TO YOU and that's why so many folks ordered from them. THEY HAD EVERYTHING IN STOCK, even hard to find stuff, and even folks who knew better (i.e. me) said things like "Well, if they really have X, I can't pass up a deal like that."